“Apartment was light and airy and looked very comfortable, but the sofas were/are uncomfortable and fraying on the edges.”
The beds were excellent & comfortable, the linen and the towels were first rate. The sofas when I plumped up the cushions had not been vacuumed for some time, and they have a sweaty smell to them, they need a deep clean. It would be a good idea to also mention in the description on the web site, that there is no level direct access to the street, if you can't do stairs, you have to use the garage entrance, ok if you've got an electric wheelchair, but because of the slope, could be an issue. (we didn't know about this issue until we received our final paper work) We had problem on one afternoon, when a large picture fell off the wall, in the bedroom. This cracked the frame (the glass did not break) and fell on top of the plug socket, pulling it away from the wall. I went to the office in Dartmouth and told the staff there what had happened, they made a note for someone to check it on changeover day. The picture was at least 3foot square, and quite heavy, the hook it was on was not suitable, and the picture had not been secured correctly. The artwork in the apartment was great, it was a shame to see it being treated like this, it may be worth checking all of them, so this doesn't happen again. Not everyone uses a dishwasher, and it would be nice to have washing up liquid, scrubber and dishcloth, as an alternative. I also had to scrub the top of the gas plates, on the hob, they had not been done for a while. Another 1 or 2 oven trays would be good to replace the ones which have seen better days. Plenty of crockery/utensils. The lounge could do with a standard lamp to go between the two sofas, as even with the kitchen lights on and the small lamp, it's not right for reading. The wall lights were too bright.
I’m sorry you had problems with access.
We appreciate your feedback and assure you that the sofas are being recovered.
My husband is the artist and appreciates your comments and we will check the hooks for all the others.
Usually there are no problems with the cleaning so I am sorry that the hobs were dirty.
Kind regards
Polly
Property Owner
