“We loved this apartment - it was light, bright and cheerful, with lots of storage space and very comfortable facilities.”
It was also very well located, and much nicer than another apartment we've previously stayed in in the same House. We also received great service from Coast and Country when we wanted to make some changes to our booking, but we did have to try several times before we got a member of staff who actually tried to do what we wanted (thanks Diane!). What we found odd was that the details of the apartment were wrong - there was no coffee machine, no drawers in the wardrobes, no larder fridge freezer (separate fridge and freezer instead), the kitchen worktop wasn't a wooden one. Why were these details in when they weren't true? Could it be a description of a different apartment in the same building? Possibly. What really irked was the directions, which said go to the ground floor from the underground car park. That wasn't right, but I spent some time lugging three heavy bags, after a nearly 7 hour journey, wandering round the ground floor looking for an apartment which was on a different floor. Surely that detail could be checked before being sent out?
Thank you very much for your valuable review. We were delighted to hear that you are returning guests to Dartmouth House and loved this bright and cheerful apartment. With regard to the issues with the property description; it was human error and we do sincerely apologise for any upset and inconvenience caused by providing the wrong information. Please be assured that we have now investigated and made the relevant amendments. Steps are also in place to prevent this from happening again. We thank you again for your feedback and look forward to welcoming you back to Dartmouth in the future.
Property Owner