“We went to dartmouth on Monday 25 th September we arrived about half 12 in the ...”
We went to dartmouth on Monday 25 th September we arrived about half 12 in the afternoon we got the key to the cottage of coast and country cottages I asked about parking and they said it doesn't provide parking you we would have to take the car down to the car park that is 5 pound a day and get a bus back up it does not say anything about this in description on the sykes website site it says there is put side parking provided for the next 5 days thats what we had to do and we had a 2 year old aswel we got into the cottage and and the stairs in the cottages are like death trap epically with a 2 year he nearly fell down them as he was coming out the living room as the corner of the stairs was right there as you come out very dangerous when you have a child who doesn't under stand we rang the coast and contry cottages to see if they can provide a stair gate as there wasnt one in the cottage they come that day with a brand new one we had to fit it are selves with no screw driver because there wasn't one in the cottage the TV down stairs doesn't work because there is no signal both TV remotes don't work for the TVs they work when they felt like we even changes the battery's on them there was a dvd player that worked but didn't have a remote with blinds where very dirty in the kitchen and the lighting in the dinning room was very dull bed was comfy in the main room but had a tiny TV on the wall next to bed silly place to put it and we had to but are little boy stairs in the bed with us I couldn't sleep the hole five days I was there in case he got out and fell down the stairs I wouldn't recommend it to older people as there is a lot a lot of steps leading up to the cottage it does say this on the sykes website tho that didn't really bother us but to be honest we didn't really enjoy are stay there I couldn't wait to come home on Saturday we gave the key in on sat at 10 and I spoke to girls and just said inwant really happy about the stairs in the cottages and parking and she was very rude and said what else do you want me to do I have have helped you with the stairs what is thr problem I didn't really like her attitude to be honest we told her that we had to screw the stairs gate I she was like to you did what why have you done that with a raised voice I said what else did you want us to do she said I never give you that gate I gave you a screw in one I explained that she never and she said again I did they she said I have helped you enough I said have you been In the house she said yes I said you no wjat the stairs is like then and she said she's had a lot of family's stay with no complaints and said yes probably with old children she didn't answer I then said am going then my husband went in to show her the video he took of the stairs she put her hand up and said she didn't want to no buy he showed her it and she then sorry I realise now why you screw it in and mu husband said her have you been I the house and said no and she said yes she had been in it to me just pure lies I will not book a cottage there gain if it with coast country cottages because they where just rude to us apart from that dartmouth is a beautiful place and would go back just not with that company
- Jennifer, September 2023
Thank you for sharing your feedback regarding your recent stay with Coast & Country Cottages. We were very sorry to read your review after trying so hard to rectify the issues you encountered. Unfortunately, not every property in Dartmouth offers a parking space or permit but allowing you use of a spare permit we hoped would help during your holiday.
When your concerns were raised about the lounge being in close proximity to the stairs we had a stairgate dropped to the property within the hour. We did not put this up as were advised you were happy to install yourself. We strive for excellent customer service and have investigated your complaint thoroughly and can only apologise that you perceived our service in such a negative way.
We are happy to see that you still enjoyed your visit to Dartmouth and hope to have the opportunity to provide you with a more positive experience in the future.
With best wishes
Coast & Country Cottages
As the owner of Sandquay view, I would like to thank you for your feedback. Firstly I would like to point out that the Sykes site refers to the parking situation, however the Coast and Country team very kindly provided you with a free parking permit, which doesn’t appear in your feedback. Secondly, on arrival, after requesting a stair gate, we paid for a new one to be delivered to the property, via the team in the Dartmouth office at your request.
Thirdly, I left the property two hours before your arrival, and all appliances including televisions were working, as were the remotes, indeed after your departure, I returned to find all appliances still working. The position of the television in the main bedroom is so you enjoy either the TV or DVD, or even radio, whilst relaxing in either the bed or the armchair.
The downstairs bedroom was available to you if you had concerns about your child’s safety.
I’m sorry you didn’t enjoy your stay at our home, we love our house and spent five years searching for its unique location, and fantastic views of the River Dart.
Dartmouth is an historic location, with a high elevation, established before the advent of the motor car, and its charm lies within these facts, which leads to compromise with modern day living, for example very few homes have car driveways, and easy access .
We hope you return to Devon one day , and enjoy all it has to offer, including the steam train, which passes our house once every 30 minutes, which can enjoy from our elevated deck in our enclosed garden, which we often do whilst enjoying an al fresco lunch .
Property Owner
