“Would love to give 3.”
5 stars because definitely deserved more than 3!
The property was beautiful and mainly really clean, thank you!
There were a few issues which meant it was not a 4:
When we arrived, the bedrooms were freezing cold. Since it took time for the rooms to heat up (and we couldn't see instructions for the radiators) the first night was extremely uncomfortable. It would have helped if someone would have turned on the heating beforehand, and it was a shame that our sleep was disturbed because of this.
There was a big draught coming through the bedroom and 'balcony', which even let some water through when it rained, and there were a lot of flying insects around which had obviously been let in when previous occupants opened windows.
Beds and bedding were super-comfortable, as was the couch. The property was also really nicely-laid out in a way which maximises the space. We enjoyed using the bright and well-lit kitchen!
The water in the property smelled extremely strange - from the sink to the bath, to the shower, which again, disrupted the comfort of using the whirlpool bath, or the facilities at all.
Since it gets dark early in the winter, it would be helpful if there was more light by the driveway at night - there was a lantern but it was off, and finding the space was difficult, especially because it is up a small hill.
Thank you for the small soaps that were thoughtfully provided. We were surprised to see there was no bar of soap or anti-bacterial handwash, which are usually available in self-catering holiday houses. (Also a bin bag, coffee/sugar and some fairy liquid would seem to be basic, for the first night when guest arrives...) The TV video player remote had run out of battery, which meant DVD could not be paused or controlled by remote, which again, if no batteries are provided, cause guests to have to inconvenience themselves to buy new batteries or manage without.
We enjoyed our stay in the property, but were disappointed at the issues with the temperature, water, insects and lack of some basic amenities, which let it down. This is a beautiful property, which could be really spectacular if these issues were ironed out.
Thank you for your recent feedback of 2 New Barn. We are glad to hear that you found this property beautiful and comfortable.
We are sorry to hear you experienced issues during your holiday. Since your stay, remedial works have been undertaken to all window in the property, to rectify any issues with draughts or leaks. Work has also been undertaken to investigate any issues regarding the water quality. An electrician has attended to investigate the issues with the exterior lights and unfortunately there is an underground fault, this is due to be attended to shortly.
Despite these issues we hope you enjoyed your stay and we look forward to welcoming you back to sunny Devon soon.
Property Owner