4 Keeper's Cottage, Hillfield Village

4.6★

4 Guests
2 Bedrooms
2 Bathrooms
Pets No
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Features

Off road parking
Ground floor bedroom
Garden / Patio
Cot available
Highchair available
Washing machine
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

17 Customer Review(s)

Paul
June 2024

“Stayed in this property 2 years ago & it was great & reason why we booked again but I should have read the more recent reviews!”

Not sure what has happened in 2 years since but I have lodged a complaint with Sykes regarding general cleanliness of the property, it was simply unclean & dirty in places with cobwebs & spiders everywhere & in terms of cleanliness is the worst self catering accomodation I have stayed in for 30 years (I have never complained previously & have booked with Coast & Country in the past with no problems), full list of issues sent to Sykes with photos. There is no vacuum cleaner in the property & ...

Not sure what has happened in 2 years since but I have lodged a complaint with Sykes regarding general cleanliness of the property, it was simply unclean & dirty in places with cobwebs & spiders everywhere & in terms of cleanliness is the worst self catering accomodation I have stayed in for 30 years (I have never complained previously & have booked with Coast & Country in the past with no problems), full list of issues sent to Sykes with photos. There is no vacuum cleaner in the property & it shows. Front door handle was broken as it couldn't be opened from inside, this was fixed by Sykes on 3rd day of holiday, 2 days after reported. If I had not paid upfront I would have left the property once I realised how unclean & dirty it was, I contacted Coast & Country / Sykes the first morning we were there & they promised to send a cleaner in to sort, this didn't happen so 2 days later I called them again, they sent in the 3rd party cleaning company who advised there was no issue & the property was satisfactory, all they seemed to do was remove some cobwebs when I expected a full deep clean of the property! I refused to accept this and requested a member of staff from the Coast & Country Dartmouth office visit which they did on the morning of our last day, they agreed the property was not clean & unacceptable advising they would discuss & show their photos taken to 3rd party cleaners who they had a meeting with later that day. I would recommend C&C / Sykes find new cleaners as their current cleaners standards do not match mine, the minimum I expect of any accomodation on arrival is that it is clean & surfaces / toilets recently disinfected. I have requested compensation from C&C / Sykes for a holiday that was spoilt by this ongoing situation but have yet to hear from them.

- Paul, June 2024
Nick June 2024

“There is a draft over the front door front door handle doesn't open from inside Hardly any internet which is challenging sofa has a smell of pets which needs to be steamed out toilets don't flush very well every property is unique and normally comes with some problems.”

I was surprised that this high standard accommodation wasn't completed sorted.

- Nick, June 2024
Adrian October 2023

“The reason why we didnt give it top marks on the cleanliness was because there was so many cobwebs on the ceiling and along the kick board in the kitchen.”

- Adrian, October 2023
A July 2023

“Great property, only a couple of very minor niggles (a wonky Roman blind and a rather draughty front door).”

- A, July 2023
David June 2023

“Outside handrail on decking by steps insecure.”

No shelf in either of the bathrooms for toiletries and the toilet brushes need replacing. There was a slight damp smell in the shower room which may have come from the brush. The handrail on the decking needed a good brush down it was covered with cobwebs etc.

- David, June 2023
Stephen August 2022

“We loved the cottage.”

I am extremely fussy when it comes to cleanliness but the cottage was generally lovely and clean. My only criticism would be that the main bathroom smelt very mouldy and musty and neither of the toilets flushed well. The main bathroom looks like it could do with a deep clean. Smelt of urine. Lots of orangey brown stains on the grouting. Probably doesn't help with the smell in there. Was such a shame about that as otherwise I would have been happy to give 5 stars.

- Stephen, August 2022
Heather August 2022

“The cottage was spotlessly clean and extremely comfortable with everything we could possibly need for our stay.”

We will definitely return!

- Heather, August 2022
Robert June 2022

“The height of the wall cupboards in the kitchen were such that when the doors were open the corners of the doors could take your eye out!”

There is a recommended height to the underside ie 1350/1400mm above floor level. Why was this design guidance not followed?

- Robert, June 2022
Keith June 2022

“Great cottage, well equipped.”

Tranquil site as always (many years at Hillfield, but first at No 4). Nothing to criticise.

- Keith, June 2022
David May 2022

“Excellent accommodation and good location.”

Lots to see and do in the area.

- David, May 2022
David March 2022

“A couple of very minor faults.”

One half of the electric toaster doesn’t work. One dining chair has a loose leg and the courtesy street lights on the wall of the access path from the car park do not work. Apart from these minor faults which I’m sure will be corrected soon the property was wonderful and I would highly recommend .

- David, March 2022
Peter June 2021

“Although only booked for a week we enjoyed our stay at 4 keepers cottage and would recommend it to anyone who wants a base to see the area quiet and restful a little stressful driving the lanes but excellent.”

- Peter, June 2021
Peter June 2021

“Fantastic! 5 star +.”

Just a couple of small points, the quilt was very hot (weather was good!), and a couple more cushions would make it 6 star!

- Peter, June 2021
Richard May 2021

“We had a great week at the Hillfield Village, I think we didn't realise it was part of a small holiday resort when we booked however it has been so well designed that you felt you were just part of a small area within it.”

The cottage was well designed and finished with everything you need for a holiday. The staff were very friendly and helpful. The location is in a beautiful part of South Devon, very quiet, but only 5 miles from Dartmouth and a couple of miles from supermarkets and a Park/Ride car park. Be sure to visit the Free Rabbit Farm, there are signs on the lane going down to Hillfield Village, which is not a farm at all but 43 acres of wonderful woodland garden, it's just a 2 mile walk away though country lanes.

- Richard, May 2021
Tom October 2020

“Really good location as a base for Devon day trips.”

Very modern cottage which was great with a young baby.

- Tom, October 2020
Nicola September 2020

“Although there were instructions for every appliance in the property, there was nothing regarding the supply of hot water.”

Following a freezing cold shower on the first night, we found an override switch in the cupboard which fortunately was for hot water. However, after several more cold showers we started pressing this button about 20 mins before showering to ensure we had enough hot water.

- Nicola, September 2020

Thank you for your review of 4 Keeper’s Cottage. Following your comments the hot water system has been investigated and found to be working as it should. Unfortunately the Keepers Cottages have a small hot water tank that once drained (by having a long shower or bath) do take a while to refill, even after pressing the boost button. We are sorry for the inconvenience this may have caused your party. We hope that despite these issues you enjoyed your time at Hillfield Village. Property Owner
Dorothy August 2020

“We arrived a little late about 5.”

45 due to traffic problems, we found it extremely difficult to retrieve key from box outside information desk, the padlock did not function very well. The only person on site was Maintenance Person who was most helpful. We never found anyone in the information office until the morning we left. Wi Fi was advertised when we booked. However BT modem was not switched on, we eventually located it in cupboard. Surely this should have been checked before our arrival. Most TV functions did not work at all, rendering playback, replay, Netflix, BBC i player and ITV hub inoperable. Mobile phone service poor. As it was a wet and stormy week it would have been good to be able to access at least one of these. There was only one TV. Apart from this the cottage was as we stayed in Hillfield many times in the past spotlessly clean and well furnished. We were disappointed to discover that other identical properties were let for over £160 per week less than ours.

- Dorothy, August 2020

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Summary

Two bedrooms: 1 x King-size with en suite bathroom, 1 x twin
Fully tiled ground floor shower room
Open plan lounge/dining room with a cathedral ceiling
Modern kitchen
Private deck area.
Flat screen Smart TV, with DVD. Wifi
Ceramic hob, fan assisted oven, fridge, freezer, washer/dryer and microwave
Parking for 1-2 cars on site
All duvets, pillows, bed linen and bath/hand towels are supplied
Strictly No Smoking

The property

4 Keeper's Cottage is one of five delightful, recently refurbished properties at Hillfield Village, offering modern and flexible accommodation over two floors, for couples and families alike. The cottage has an impressive living area with a cathedral ceiling and views to the gallery above.

Sumptuous seating provides a comfortable area to relax in or to watch the flat screen Smart TV, with DVD.

The dining area has a table and two benches, comfortably seating four, whilst the modern kitchen is equipped to a very high standard. The property has two bedrooms – the master bedroom has a King-size bed, and a beautiful en suite bathroom with whirlpool bath and overhead shower.

The second ‘gallery’ bedroom has two single beds.

In addition to the en suite bathroom there is a fully tiled ground floor shower room.

Outside, guests also have the use of a private deck area. Nestled near historic Dartmouth, Hillfield Village facilities include acres of beautiful gardens, all-weather tennis court and a children's play area.

Note: This property has a Good Housekeeping bond of £200.

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About the location

DARTMOUTH

Totnes 12 miles.

Dartmouth lies on the banks of the beautiful River Dart estuary in the popular and picturesque South Hams area of South Devon. Located within an Area of Outstanding Natural Beauty and close to the coast, Dartmouth is one of the most popular tourist destinations in Devon. It offers a stunning waterfront, ancient narrow streets lined with boutique shops, restaurants and art galleries plus many local events such as the annual Dart Music Festival and the Port of Dartmouth Royal Regatta, along with the Dartmouth Food Festival held every October. There are many interesting cycling and walking routes around Dartmouth, including the South West Coast Path, the Dart Valley Trail and plenty of quiet country lanes. A trip on the Dartmouth Steam Railway through picturesque countryside to Paignton is a must, and so is a boat trip across to Kingswear and on to Brixham, a pretty little harbour town. For those seeking some beach activities, there is a wide choice in the South Hams area such as Blue Flag Award winner Blackpool Sands, and Slapton Sands, both extremely popular and just a stone's throw from Dartmouth. A relaxing location in South Devon.

The new children’s play area with a climbing frame, slide and swings, along with the outdoor tennis court remains open all year round. Please note - tennis rackets and balls are NOT provided.

Due to the Health and Safety policy, any use of barbecues is strictly prohibited at Hillfield Village.

Strictly No Smoking

This property offers the following short breaks:

Winter
Off-season
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4 Keeper's Cottage, Hillfield Village

Dartmouth, Devon (Ref. 1037313)

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Features

Reviews & Ratings

“Stayed in this property 2 years ago & it was great & reason why we booked again but I should have read the more recent reviews!”

“There is a draft over the front door front door handle doesn't open from inside Hardly any internet which is challenging sofa has a smell of pets which needs to be steamed out toilets don't flush very well every property is unique and normally comes with some problems.”

“The reason why we didnt give it top marks on the cleanliness was because there was so many cobwebs on the ceiling and along the kick board in the kitchen.”

“Great property, only a couple of very minor niggles (a wonky Roman blind and a rather draughty front door).”

“Outside handrail on decking by steps insecure.”

“We loved the cottage.”

“The cottage was spotlessly clean and extremely comfortable with everything we could possibly need for our stay.”

“The height of the wall cupboards in the kitchen were such that when the doors were open the corners of the doors could take your eye out!”

“Great cottage, well equipped.”

“Excellent accommodation and good location.”

“A couple of very minor faults.”

“Although only booked for a week we enjoyed our stay at 4 keepers cottage and would recommend it to anyone who wants a base to see the area quiet and restful a little stressful driving the lanes but excellent.”

“Fantastic! 5 star +.”

“We had a great week at the Hillfield Village, I think we didn't realise it was part of a small holiday resort when we booked however it has been so well designed that you felt you were just part of a small area within it.”

“Really good location as a base for Devon day trips.”

“Although there were instructions for every appliance in the property, there was nothing regarding the supply of hot water.”

“We arrived a little late about 5.”

Summary

The property

View on map

About the location

DARTMOUTH