“I stayed at this property in hot weather when we were out every day.”
This years stay was end of September, cooler rainy autumn weather abd more of a convalescence. The front door looks new but has a large gap between door and frame so it rattled all night every night during a windy, rainy week. The sofas need better cushions or foot stool should be provided for shorter people or children, it is designed for someone with long legs, not shorter people. The leather sofas look nice but lack comfort and the cushions and throws are a bit tatty. Very stingy welcome ...
This years stay was end of September, cooler rainy autumn weather abd more of a convalescence. The front door looks new but has a large gap between door and frame so it rattled all night every night during a windy, rainy week. The sofas need better cushions or foot stool should be provided for shorter people or children, it is designed for someone with long legs, not shorter people. The leather sofas look nice but lack comfort and the cushions and throws are a bit tatty. Very stingy welcome pack, only tube of washing liquid, pad and cloth provided and some milk sachets, 2 coffee sachets and 2 tea bags and a few jelly sweets. I stay in Uk properties about 4-6 times a year and this is definitely the meanest. 1st Bedroom had cobwebs covered in dust in corners and along ceilings. POOR HEALTH AND SAFETY IN BATHROOM- No handrail or in shower/bath mat provided for very slippy bath. Incorrect Wi-fi details provided, these were corrected on request. Beds have to be completely stripped and bagged up but no bags were provided. Rubbish is expected to be bagged and put in bins outside which means carrying bags outside, down stairs, through garden and communal entrance to bins at the end of car park, which is an issue in wet weather with slippery steps. Kitchen saucepans and baking/ roasting tins are old and rusty and need replacing and no foil provided. No kitchen paper towel provided. The property would benefit from better curtains in cooler weather, as the thin cotton curtains offer no blackout and let in drafts.
- Marilyn, September 2024
Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re sorry to hear that some aspects of your experience did not meet your expectations, and we truly appreciate your comments, as they help us identify areas for improvement.
The cleanliness issues you mentioned have been passed on to our cleaning team, and we will be addressing this with them to ensure our usual standards are consistently upheld. We’re also sorry to hear about the concerns regarding safety in the bathroom. If our office had been made aware during your stay, we would have been happy to deliver a bathmat and a handle promptly to ensure your comfort and safety.
We apologise that the welcome pack did not meet your expectations and are sorry to hear you were disappointed in it. As the property is self-catering, the welcome pack is intended as a small gesture to help guests get started after their journey down. However, we will review its contents to ensure it provides a better first impression for future guests.
Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future.
Property Owner