“We have stayed at 1 Combehaven 3 times now.”
We like the location plus space esp the garden.
Three points to make
1. We were unable to access the property until 5pm, 2 hours later than usual due to the extra cleaning needed because of C-19. Understand this however we didn’t feel the house was particularly spotless considering the extra time. General dust on the stairs, some rooms, skirting board, missed corners in the bathrooms, hair stuck in the plug holes The later check in is very inconvenient too as we then have to go shopping later than we would like.
10 am check out too means like we almost lost a day!
2. The hot water can run out after 3/4 regular showers. Obviously annoying if there are 5 adults, so timing is everything!
3. The mattress protector on the top floor double bed doesn’t allow air breathing so it’s often hot and sweaty and thus less comfortable- minor point but the ones at home don’t cause the same.
We booked again for Christmas as this won’t put us off, however this is out feedback!
- Christopher, September 2020
Thank you for your comments regarding your stay at 1 Combehaven.
We were sorry to hear that the property wasn't presented to the usual high standards for your arrival. We would have welcomed the chance to rectify this if you had made us aware.
The additional time in the changeover period is required so that the cleaners can focus on sanitising the high touch areas in the property. We are pleased to advise that we have now reverted back to the 3pm check in time for most of our properties.
Thank you for letting us know about the hot water tank, this is something we will monitor, as we have not had a previous comment of this nature. We will also look into obtaining a new mattress protector.
Thank you for your loyal custom, and we look forward to seeing you again!
Property Owner