“This was our 3rd stay here.”
The location is excellent for North Sands and Salcombe (with steep hills, but this the area). Parking is brilliant and bedrooms/bathrooms/lounge are spacious with accurate listing. The heating is fantastic and the view from the lounge is absolutely stunning. However, we need to honest and things need addressing (we probably should have done this last year) Getting the mats off the dining table was a ongoing physical challenge (we did query this cleanliness with Sykes before our stay, after we had the same problem last year and seeing other reviews and were assured of the cleanliness). The table needs replacing. We contacted Sykes early in the trip as there was/is a constant bleeping in the lounge/kitchen. They came quickly and noted it was the fridge/freezer. It was stated the owners were happy to order another one, but then no further contact from the the Tues to when we left. This was unresolved and a week of bleeping. There is damp in the 2nd bedroom with black mold on the curtain lining, beds smelt of mothballs. The ensuite net curtain was black in parts, the extractor fan in the main bathroom has yellow liquid dripping onto the toilet, no idea what this was! Wallpaper is starting to peel off the walls. Really sorry for the negative review, but it does need addressing as we were very disappointed. Sykes, we have photos if you want to see them.
Many thanks for your feedback, although we were concerned to read that the property was not satisfactorily presented prior to your arrival. As you will appreciate, we work very hard with our owners and housekeepers to ensure high standards are maintained, so it is very disappointing to read these comments. Please accept our apologies for any inconvenience this may have caused. We are grateful for the comment in respect of the overall appearance of the property and will pass on your feedback to the owners. We do hope that you had an enjoyable holiday in spite of the issues raised and look forward to welcoming you back to Salcombe in the not too distant future.
Property Owner