“This flat is super - as always.”
The owner keeps it in top condition and continues to maintain and improve it. Luxury feel - with the best views in Salcombe. A privilege to stay there - thank you!
However, the Coast And Country experience has deteriorated over the last few years. They might say its Covid related but I also imagine the fact that they have been taken over by Sykes is a significant contributor. For example now, no one to hand back keys to - just an bowl. It was a great touch point before. Phoning in can take ages too. I gave up and just email now. The website that keeps tell me that someone else is looking at the same property I might be browsing is just annoying - do they really think we're going to be hustled like that...I suppose they do. The familiar, family run, friendly service is a thing of the past.
Thank you for taking the time to leave us your feedback. We were delighted to read that you had a lovely stay. We have passed on all your lovely comments to the owner who will be really pleased to know that the apartment was beautifully presented upon your arrival. We were terribly sorry that you felt as a company we have lost our personal touch. Unfortunately, as to minimise any potential infection a number of safety measures were put in place during the pandemic; one of which included the arrival procedure. Keys were popped into the box as to reduce any cross contamination. Please accept our apologies for any inconvenience this may have caused. We are pleased to say that this has now been taken away and our office is back open and we look forward to welcoming you back through our door.
Coast and Country Cottages on behalf of,
Property Owner