“It’s the second year we’ve stayed here and we love this property.”
It is in a fantastic location and having a pool available for the kids to use is brilliant. We would look to book again.
Unfortunately there were a few things which disappointed us. Nothing major, but when this property commands the high price it does, it’s the nigly little things that you just want working correctly in a holiday home.
The dishwasher broke a few days into our holiday and wasn’t fixed. It was two weeks before they could get an engineer. In a COVID summer where there wasn’t much eating out, constantly washing dishes really did feel like a constant chore with our big family. The fridge didn’t work very well and the spring on the gate latch out to the pool was broken so wasn’t toddler proof, so we had to buy a bungee to tie it shut with each time we went through it. The last two things we pointed out last year, so it was a shame this wasn’t rectified.
All being said though, our family had a wonderful time and we would book again in the future.
Thank you for your feedback on your recent stay at 2 Ocean’s Edge; we’re so glad that you enjoyed your stay. I believe the dishwasher broke 6 days into your stay and as I’m sure you can appreciate; the local engineers are working on a big backlog and weren’t able to visit during your stay. With the owner’s authorisation, we took the option to replace the dishwasher, but unfortunately this wasn’t able to be delivered and installed during your stay. I’m so sorry to hear that you had issues with the fridge and the pool gate latch, it’s a shame that we weren’t made aware of these as we certainly would have been able to look into these matters for you. Since your departure, the fridge has been checked and no problems were found with it. I believe that whilst the spring has broken on the latch, it is still usable and the gate can still be secured – this has since been passed on to the block management. Thank you again for your feedback and we hope to welcome you back to the area again soon.
Property Owner